Terms of delivery of the eternal roses of Rosabstrait

Delivery delay ?

Each order is shipped as quickly as possible.

Order processing 1 business day.

Estimated delivery times: 2 to 4 working days.

A tracking number will be provided to you by email as soon as your order is processed.

Service provided by Laposte Colissimo delivery to your mailbox if the package format allows it.

Can I return the product?

Sure. If you do not like the product, you can send it back to us in its original packaging, undamaged and free from defects.

You have 14 days from receipt of the package to make a return.

If the package has reached us in conformity, we will refund the product. To know the procedure to follow, please contact us directly by email at the following address: rosabstrait@gmail.com

My order is damaged!

Indeed, if your package passes under a truck, your rose, despite its resistance, may not be in good shape.

The solution : Take a photo of the "carnage", send the photo by email (within 24 hours of receipt of the package) to the following address: rosabstrait@gmail.com and we will detail the possible options ( refund or return of a very fresh rose ).

Returns

I accept returns without problem.
Contact me within: 14 days after delivery
Return items within: 30 days of delivery
I do not accept exchanges or cancellations
But do not hesitate to contact me by email in case of problem with your order.

The following items cannot be returned or exchanged
Due to the nature of these items, unless they arrive damaged or defective, I cannot accept returns for:

  • Promotional items

Returns conditions

Return shipping costs are the buyers responsibility. If the returned item is not in the original condition, any loss in value is the buyer's responsibility.

Marked as a gift

All orders are treated as a gift (that is to say without the presence of an invoice in the package).
For any invoice request, please contact me directly.

Other questions ?

For all other questions not listed, do not hesitate to send us an email: rosabstrait@gmail.com or in the contact form .